Get in Touch With Us
Questions about our reviews, a factual correction, or something else entirely — this page explains how to reach the virtuelle.ca team and what to expect once you do. We cover Canadian online casinos and casino bonuses, and we take the accuracy of that coverage seriously. Reader input is part of how we keep it that way.
How to Reach Us
Email is the most direct route to our team. Every message is read by a real person, and we aim to respond within two working days. When you write, a line or two of context goes a long way — letting us know what your message is about means we can get it to the right person and reply faster.
You can reach us at: [email protected]
What We Can Help With
There is no wrong reason to write. Below are the most common enquiries we receive and what happens with each one.
- Content questions — If something in our reviews of Canadian online casinos is unclear, or you want to understand how we reached a particular rating or recommendation, ask and we will explain.
- Corrections and accuracy flags — Spotted a bonus figure that looks out of date, or a detail that does not match what you found at a casino? We investigate every accuracy flag and update our pages when a correction is warranted. Please include the page URL and what specifically needs a second look.
- Feedback and content suggestions — If there is a topic you would like us to cover — a particular bonus type, a payment method comparison, or a casino you think deserves a closer look — let us know. Reader suggestions genuinely shape what we research next.
- Partnership and commercial enquiries — If you represent a casino brand or affiliate network and would like to discuss how we work together, please introduce yourself and describe what you have in mind. Note that commercial relationships do not influence editorial ratings or rankings on this site.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to gambling, please mention this in your message. We will point you towards dedicated Canadian support resources without delay.
- Press and media — Journalists and researchers are welcome to reach out. We ask that you identify your publication and outline your enquiry so we can respond appropriately.
What to Expect After You Write
We do not use automated responses as a stand-in for a genuine reply. When your message arrives, it is read by a member of the editorial team — the same team responsible for the casino and bonus reviews on this site. Our target turnaround is two working days. During periods when we receive a higher volume of messages, it may take a little longer, but we will always follow up.
If your enquiry concerns a specific casino or bonus — such as one of the no deposit bonus offers we cover — including the casino name and the detail in question helps us respond with something useful rather than something general.
A Word on Editorial Independence
virtuelle.ca earns revenue through affiliate partnerships with the casino brands featured on this site. That commercial relationship does not determine how casinos are ranked, rated or written about. Our reviews are based on independent research, and no brand can pay for a higher position or a more favourable write-up. If you believe something we have published is inaccurate or misleading, please tell us — that kind of feedback matters to us more than most.
Our lead reviewer for Canadian casino content is Joshua Henderson. Editorial enquiries addressed to him by name will reach the right desk directly.
Before You Write — Common Answers
A few questions come up regularly enough that it is worth answering them here:
- Can you help me resolve a dispute with a casino? — We are an independent review and comparison site, not a regulator or an ADR service. We cannot intervene in account or payment disputes directly, but we can point you towards the appropriate body for your province.
- Do you accept guest posts or sponsored content? — We do not publish guest posts. If you have a genuine partnership proposal, use the commercial enquiries route above.
- Is your bonus information up to date? — We review and update offers regularly, but casino promotions change. Always confirm the current terms at the casino before depositing. Our guide to casinos not on GamStop is one example of where we cover specific eligibility details alongside the offers themselves.
- Do you cover every Canadian province? — Our content is written for readers across Canada. Gambling laws and available options can vary by province; where that affects a recommendation, we note it in the relevant review.
Thank you for taking the time to find this page. We read everything that arrives and will get back to you as soon as we can.